• What is Temu
  • Where is Temu-based
  • Is Temu a Legitimate Site
  • How Temu offers such low prices

Temu is a Boston-based e-commerce company that operates an online marketplace offering a wide selection of quality affordable merchandise to consumers in the US and Canada. The “online superstore,” as CNN calls it, hosts thousands of carefully vetted merchants from around the world selling products across 29 major categories from clothes to toys to home improvement. 

Users have rated Temu highly for its affordability, great customer service, and reliable fulfilment process.  The site offers credit for late deliveries, frequently updated delivery tracking and a robust Purchase Protection Program. Temu has a 3.6-star rating on the reviews site Sitejabber, indicating that most customers are generally satisfied with their purchases, with free shipping and good prices among the positive factors most frequently mentioned by users.


Where is Temu based?

Is Temu A Legitimate Site?

Yes, Temu is a legitimate and reliable site as its widespread success clearly shows. Temu’s mobile app has been the No. 1 ranked iPhone and Android free app across all categories since the start of 2023. Their customer policies include a credit for late delivery, refunds for delayed tracking, and free first return for every order. Almost all of Temu’s items are eligible for return within 90 days, ensuring that customers are always satisfied with their purchase. Temu offers a 24/7 live chat for customer service, as well as an email option (help@temu.com) and a phone number (1-888-480-8368).


In conclusion, Temu is an American company owned by the multinational commerce group PDD Holdings. Although Temu has only been operating since September 2022, the company has been able to insert itself into the e-commerce world by leveraging its network of suppliers and resources provided by PDD Holdings. The company has been well-received thanks to its low prices, free shipping, and excellent customer service. Whether you’re a merchant looking to connect with sellers or a customer looking to take advantage of retail products at wholesale prices, Temu has established itself as the place to be. And don’t forget to follow them on Instagram for regular offers.

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